Frequently asked questions
All questions and answers on a row
Is your question not listed?
Do you have a question, complaint, or a good idea? First, check if your question might be answered on this page. It could be that your question is already among our frequently asked questions and you can easily find the answer on our website. All these questions are neatly sorted by category.
Is your question not listed? Then contact us by phone. Our customer service is ready to help you five days a week. We are available from Monday to Friday from 09.00 to 17.00.
Do you have a specific question about a product?
Do you have a specific question about one of our products? Perhaps you can find the answer in the product manual. You can find all our manuals here, on an organized page sorted by product category.
The easiest way to find the right manual is by using the article number or the product code (BBB code). You can find the product code of all our products on the product pages here on the website.
Always a store near you
For a quick and expert answer to your question, you can always visit a BBB Cycling store near you. One of the many stores that sell our products is always nearby. There you will find knowledgeable staff who can tell you everything about our products. Do you have a question and would you like to speak to a specialist about it? Find the nearest store to you by clicking the button below.